There are two sides in the restaurant for seating, the left side is more dim because it's further from the windows the right side has the best views and the booths reserved for the VIP. Staff turnover is always a reflection upon management.

There has been some staff turnover, and hope that it was for positive reasons. That way, the gamblers can gamble until ticket time.Considering that this is a buffet, the restaurant is elegant, well staffed, the service is attentive. JACKSON Rancheria has all you can consume lobster and crab buffet and they give out tickets when to check back and dine. I am sure you have other comments from your premium players because of the complaints that I heard in line. My wife got two lobsters and I got one because I wasn't going to wait in another line for lobster. I would have the freedom to gamble or go home. This will get me out of the crowds that act like they never consumed lobster before. A suggestion to management, instead of giving one lobster at a time, give two, that way I could get my meal over with. The casinos generally comp their meals wherever they go. Many high level players get all the lobsters they want anyway. Someone did come and get her seated on a bench. He came back and said I'm not sure what they're going to do about it but they know about it anyway. I told her friend that he should inform the cashier about her situation. One Elite player I was having a conversation with, expressed that she needed to be seated because she was in a walker. If you want high level gaming to grow I would suggest that you not have them waiting in line longer than lower tier players or non gamers. Someone in Management should have noticed this right away. First off, It was unorganized, the Elite and platinum players line was longer than the non gamers or lower tier players.

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